Refund Policy

Phonecliq Refund and Replacement Policy

At Phonecliq, we prioritize customer satisfaction and aim to deliver high-quality products. 7- day Replacement available. If a delivered item does not meet your expectations, you may request a replacement under certain conditions.

Replacement Policy

Eligibility for Replacement:

1. Valid Reasons: Replacements are applicable for products with manufacturing defects, incorrect deliveries, or physical damage.
2. Unboxing Video: Customers must record a 2-3 minute video while unboxing to validate claims for damage or defects.
3. Return Conditions:
   • Original packaging and tags must be intact.
   • A valid receipt or proof of purchase is required.

Inspection Criteria: When the returned product is received, we evaluate:

• Correct Product: IMEI, brand, and serial number must match the original order.
• Complete Product: All accessories and freebies must be included.
• Unused Product: The product must be unused, with all seals and tags intact.
• Undamaged Product: No scratches, dents, or broken components.
• Undamaged Packaging: Original box must be intact.

Reporting Issues

• Report any damage or defects to our support team within 48 hours of delivery with an unboxing video.
• For dissatisfaction or product mismatch, contact us immediately upon receipt.

Replacement Process

1. Contact us at support@phonecliq.in to initiate a replacement.
2. Approved requests will include free pickup.
3. Unauthorized returns will not be accepted.

Processing Time: Replacement requests may take 3-7 days to complete after approval.

Refund Policy

Refunds are processed after product inspection. The condition and compliance with policy terms determine eligibility.

Cancellation Policy

Orders are processed immediately to ensure fast delivery, and cancellations are not permitted once confirmed. Contact support for post-order concerns; we will explore alternative solutions.

Warranty Claims

For manufacturer warranties, contact the respective service centers. Phonecliq handles only products covered by our replacement terms.

All rights are reserved with Phonecliq, and policies are subject to change without prior notice. Dealz365 is not liable for direct or indirect loss of data, information, or records. Customers are advised to back up all data before handing over devices for repair, as no backup service is provided.

Maximum Liability

For mobile handsets, reimbursement is based on the invoice value as per the following scale if repair or replacement is not feasible:

Contact Information

For assistance, reach us at:

• Email: support@phonecliq.in
• Helpline: +91-9945304745
• WhatsApp: +91-9945304745